Privacy Policy for Aussie Fitness Hub
This Privacy Policy describes how Aussie Fitness Hub ("we," "us," or "our") collects, uses, and discloses information when you use our services, including personal training, group fitness classes (HIIT, Yoga, Pilates), nutrition coaching, corporate wellness programs, online fitness challenges, equipment sales and rental, and injury rehabilitation support. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable Australian privacy laws and the General Data Protection Regulation (GDPR) where relevant.
Information We Collect
We collect various types of information in connection with the services we provide. This includes:
- Personal Identification Information: Name, address, email address, phone number, date of birth, and payment information (e.g., credit card details) when you register for services, make purchases, or contact us.
- Health and Fitness Information: Information about your health status, fitness goals, medical history (relevant to exercise), body measurements, progress, and performance data, collected with your explicit consent for the purpose of providing personalized and safe fitness and nutrition services.
- Usage Data: Information on how you access and use our website and online platforms, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Communication Data: Records of communications, including emails or messages exchanged with us.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To deliver personal training, group classes, nutrition coaching, corporate wellness programs, and online challenges, and to manage your bookings, memberships, and equipment rentals/sales.
- To Personalize Your Experience: To tailor fitness and nutrition plans, and to provide recommendations based on your health and fitness information.
- To Process Transactions: To process payments for services and products.
- To Communicate with You: To send updates, service announcements, administrative messages, and to respond to your inquiries.
- For Internal Operations: For data analysis, improving our services, developing new offerings, and for security and fraud prevention.
- For Legal Compliance: To comply with legal obligations and to protect our rights and the rights of others.
How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Professional Advisors: Such as lawyers, accountants, or auditors, where necessary for professional advice.
- Legal and Regulatory Authorities: If required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of our users or others.
- With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect the information or with your consent.
For health and fitness information, we treat this data with the utmost sensitivity and only share it with your explicit consent or where necessary to provide you with safe and effective services (e.g., with specific trainers assigned to you).
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable laws.
Retention of Data
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for legal, tax, or accounting purposes). When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it, or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Aussie Fitness Hub
88, King Street, Level 3
Sydney, New South Wales, 2000
Australia